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Question about the gameplay and the dogs.· I need help taking care of my dogs
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We suggest you read the game help carefully and feel free to ask the other players in the forum for help.
Consult the help section to learn more:
Ask for help, share tips and advice:
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· How can I get several dogs?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· My dog has finished its day. What can I do?
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You can start a new day by using hourglasses or buy the Magic Hourglass bonus for your dog.
Consult the help section to learn more:
Ask for help, share tips and advice:
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· My dog is no longer in the game. What can I do?
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You can get the Phoenix feather bonus or let them leave the game forever.
Consult the help section to learn more:
Ask for help, share tips and advice:
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· I can't afford to take care of my dogs anymore
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You must get dogz'. The easiest way is to convert premz' into dogz'.
Consult the help section to learn more:
Ask for help, share tips and advice:
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· I can't upload my real dog picture
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Your picture must be in one of the following formats PNG / JPEG / GIF / BMP. It can't be more than 3000x3000px nor more than 3 Mo and must imperatively represent your real dog.
If you think it's a bug please inform the support.
Ask for help, share tips and advice:
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· What is the difference between the global level and the global capacity?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· How can I increase the global capacity?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· My dog doesn't improve despite I make him/her do dog shows.
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If your dog is already at its maximum global capacity then you can't improve anymore.
Consult the help section to learn more:
Ask for help, share tips and advice:
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· I can't see the details of my dog's global capacity
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You must have the behaviorist certificate to see the detail of your dog's capacities directly on their page.
Ask for help, share tips and advice:
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· What is the hereditary Strength?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· When can I see the hereditary Strength?
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You will be able to see the hereditary Strength on your dog's page when you get the behaviorist certificate.
Ask for help, share tips and advice:
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· How can I increase the hereditary Strength?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· The hereditary Strength doesn't increase anymore!
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The hereditary Strength can reach a maximum. If it doesn't increase anymore it means that the maximum has been reached.
Consult the help section to learn more:
Ask for help, share tips and advice:
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· My Certificates · My Job · My breedings · My affixes · Inventory · Bonuses - How can I know which bonuses are the most appropriate for my dog?
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Follow the advice given on your dog management page (a selection of bonuses adapted to your dog is shown) and purchase bonuses corresponding to the best abilities of your dog.
Consult the help section to learn more:
Ask for help, share tips and advice:
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- I purchased a bonus for my dog but it doesn't appear on his/her sheet
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-Check that your premz' account has been debited with the amount corresponding to the bonus price. If your account has not been debited, repeat the operation. If it still doesn't work, please contact us.
-Check that it is not a consumable bonus. For example, the Elixir of life bonus is a consumable bonus that doesn't appear on your dog's sheet.
-Check that it is not a bonus intended for your game. For instance, the Pack of 10 hourglasses bonus is usable for your game, for all your dogs.
-If your situation doesn't correspond to any of the cases above, contact the support indicating the name of your dog and the bonus that he/she should have got.
Ask for help, share tips and advice:
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· The dogz' - What are the dogz' used for?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- How can I see the detail of my gains and spendings of dogz'?
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Simply click on your amount of dogz' and you will access to the complete list of your gains and spendings.
Ask for help, share tips and advice:
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- How can I get dogz'?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- Can I give dogz' to an other player?
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It is forbidden to give dogz' to an other player. In case of cheating, you are likely to lose reputation points or your account could be suspended during an indeterminate period.
Ask for help, share tips and advice:
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- My balance of dogz' has decreased since the last time I played?
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-Your dogz' account can be debited each evening when you have dogs registered in kennel clubs.
-It is also possible that you won an auction sale and your account was debited without you noticing it.
-If none of these events happened, think about changing your password and/or your secret question to protect yourself against a possible account hacking attempt.
Ask for help, share tips and advice:
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· The premz' - What are the premz' used for?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- How can I see the detail of my gains and spendings of premz'?
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Simply click on your amount of premz' and you will access to the complete list of your gains and spendings.
Ask for help, share tips and advice:
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- How can I get premz' straightaway?
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To get premz' immediately, you just need to go to the credit premz' page and acquire some purchasing them by SMS, credit card, Paypal...
Consult the help section to learn more:
Ask for help, share tips and advice:
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- How can I get premz' by playing?
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You must deserve them by selling great quality dogs, winning contests organized by the game team, by accumulating the progress stars, by getting rewards for your breedings, by receiving gifts offered for your loyalty... It is always possible to win premz', without purchasing them, by playing well!
Consult the help section to learn more:
Ask for help, share tips and advice:
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- How can I get premz' for free through special offers?
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Some special offers are totally free, you just need to complete them.
Don't forget to validate your email addresses each time if you register for a free game for example: many offers will not be validated if you don't confirm your registration to the service thanks to a link sent to your inbox for this purpose.
It is sometimes necessary to wait a little before receiving them. If you don't receive anything, note that we do not control this offers and that this mean it is not reliable at a 100% to get premz'.
Ask for help, share tips and advice:
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- Can I acquire premz' with dogz'?
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Yes but under certain conditions. You just need to go to your dogz' statement to know if you can do so.
Ask for help, share tips and advice:
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- Can I give premz' to an other player?
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It is forbidden to give premz' to an other player. In case of cheating, you are likely to lose reputation points or your account could be suspended during an indeterminate period.
Ask for help, share tips and advice:
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· Currency of the kennel club: the club Dogz' · The hourglasses · The reputation points · The groups · Sponsoring - What is sponsoring?
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Sponsoring consists in suggesting your friends (in real life) to play Dogzer. If they do so you will then become their mentor in the game and get numerous advantages! Ask them to indicate your username when they register to be sure to become their mentor.
Consult the help section to learn more:
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- What are the advantages of sponsoring?
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You will get dogz', premz' and a lot of advantages by sponsoring a maximum of players!
Consult the help section to learn more:
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- How can I sponsor my friends on Dogzer?
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Use our contact importation system or else you can send invitations to your contacts one after an other.
You can also display your Facebook friends and send them invitations.
Consult the help section to learn more:
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- I wish to number and the list of my mentees.
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Go to the sponsoring page or to your player sheet.
Consult the help section to learn more:
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- Are the sponsoring gains unlimited?
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Yes! There is no limit to the number of premz', dogz' and reputation points that you can get as a mentor. Make the most of it!
Consult the help section to learn more:
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· Question about the purchase and sale of dogs? - What are the auctions?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- What are the direct sales?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- How can I Put a dog up for sale at auction?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- How can I Put a dog up for sale at flat price?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- How to Put a dog up for private sale?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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- Can I be notified when someone makes a Bid for a dog?
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Yes. You just have to tick the corresponding box on the dog's sheet when you Bid for a dog.
Ask for help, share tips and advice:
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- Can I Withdraw a dog from the auction?
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No. Once you have put a dog up for sale, it is impossible to withdraw the offer.
Ask for help, share tips and advice:
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- Can I Withdraw a dog from the sale at flat price?
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Yes it is possible at anytime.
Ask for help, share tips and advice:
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- Can I Make a private offer public?
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Yes it is possible at anytime.
Ask for help, share tips and advice:
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- Can I Refuse a private sale offer?
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Yes, you just need to click on the link "refuse" and the seller will automatically be notified.
Ask for help, share tips and advice:
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· Question about the Breed action · How to Leave a dog at the sanctuary? - Will I be punished if I Leave a dog at the sanctuary?
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No, it's better to Leave a dog at the sanctuary instead of neglecting it. Note that this will appear in the dog's history, seen by all the dog breeders!
Ask for help, share tips and advice:
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- I can't Adopt a dog from the sanctuary, why?
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-There is a minimum time period and it's set at 15 days.
-You don't have enough reputation points. You need at least 0 reputation points.
-You don't have enough dogz' to take good care of them. You need at least 500 dogz'.
Ask for help, share tips and advice:
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· How can I publish an ad? - What is the point of publishing an ad?
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Publishing an ad will help you quickly find other players interested in what you're offering (a purchase, a sale etc...)
Ask for help, share tips and advice:
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- Is it free?
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Yes. Posting an ad in the provided space in the forum is totally free.
Ask for help, share tips and advice:
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- I posted an ad but nobody answered!
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Go to the forum and post again (in the same topic) to say that this offer is still valid. This will place your ad at the top of the page, giving you more visibility.
Ask for help, share tips and advice:
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· What are the kennel clubs for?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· What is the interest of opening my own kennel club?
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Consult the help section to learn more:
Ask for help, share tips and advice:
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· How can I open a kennel club
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You must first pass the dog trainer certificate or be member of the Dogzer Club.
Ask for help, share tips and advice:
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· How can I open a dog grooming salon
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You must first pass the groomer or be member of the Dogzer Club.
You must then hire
groomers.
Ask for help, share tips and advice:
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· How can I open a veterinary clinic
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You must first pass the vet certificate or be member of the Dogzer Club.
Then, you must hire some vets.
Ask for help, share tips and advice:
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· My dog grooming salon closed all of a sudden
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-Check that you have enough employees to welcome all the dogs registered in your kennel club.
-Check that you entered a price for a service and that you saved that price.
Ask for help, share tips and advice:
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· My veterinary clinic closed all of a sudden
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-Check that you have enough employees to welcome all the dogs registered in your kennel club.
-Check that you entered a price for a service and that you saved that price. |
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· My kennel club's club Dogz' account goes down even when I don't do anything
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You must manage your kennel club better by checking the costs (some costs are debited automatically during the daily update of the game). In order to do this, check precisely your club Dogz' statement, you can filter by operation type to get a clearer view.
Ask for help, share tips and advice:
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· My dog grooming salon or my veterinary clinic still isn't open even though I hired employees!
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Check that you hired enough groomers (or vets) to take good care of all the dogs registered in your kennel club. Go to your employees management section to see the required ratios.
Ask for help, share tips and advice:
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· I can't find any employees
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Have you tried to raise the offered wage? When you post a job offer, an indicator shows you the current average wages for the related job.
You can also contact directly the players of the game to offer them a job in your kennel club (private job offer) or hire external contractors. These are more expensive, but you can get rid of them at anytime.
Ask for help, share tips and advice:
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· My kennel club has no more money.
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Save up money by cutting expensive jobs, sell items if you can, advertise to attract players, create dog shows so your kennel club earns money or credit the club Dogz' account of your kennel club by clicking here!
Ask for help, share tips and advice:
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· I can't organize dog shows!
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Check that you hired
dog judges.
Ask for help, share tips and advice:
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· What are the kennel club forums about?
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They let the owner of the kennel club make announcements to all members, for example to say that the kennel club needs more employees.
The members can also ask the owner for improvements for their dogs or talk about certain subjects.
Ask for help, share tips and advice:
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· I want to change my password.
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Go to your "My Account" page to change your password, it's as simple as that.
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· I want to change my email address.
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Go to your "My Account" page to change your email address, it's as simple as that.
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· I receive too many emails and/or PM
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You can change your message settings from your "My Account" page.
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· I think someone used my account without me knowing
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Change your password immediately from your "My Account" page and respect the rules listed below to avoid your account being hacked.
Be very careful to protect your password, we can't cancel an operation that has been done by someone who logged in with your password.
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· How to avoid my account being hacked?
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Each player is responsible for the safety of his/her password and must protect his/her password. We can't intervene if a player logs in to the account of an other player using his/her password.
We advise you to respect the following rules:
- choose a password mixing figures and letters ;
- avoid passwords easy to guess (your name or nickname, birthdate, area where you live...) ;
- don't note your password anywhere ;
- if you play on a coputer that can be used by other people, don't "remind" the password when the browser suggests it ;
- don't give your password to anyone. Even the Dogzer team will never ask you for your password.
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· I can't upload my avatar
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Any uploaded picture must respect certain conditions concerning the picture and its properties:
- format GIF or JPEG ;
- size: 2 Mo maximum
- resolution: 3000x3000px maximum.
If the upload seems in progress for a long time without ending, it's probably because the picture is too heavy. Resize it to make it smaller or compress it.
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· The time shown on the website is not right
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You can personalize your time zone from your "My Account" page.
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· Can I restart my game?
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You can entirely reset your game from your "My Account" page. You will then lose all your dogs and information, except for:
- your friends ;
- your mentees and sent invitations.
The game will restart with a dog of the same breed as your first one in the game.
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· I want to delete my Dogzer account!
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Go to your "My Account" page to delete your account forever. Warning: you'll lose all your progress and you won't be able to undo this!
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· Shall I pause my game?
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No. Dogzer is meant to be a fun and entertaining activity. That's why you don't need to pause your game, you have no obligations! This means that if you go on holiday, stay away from the game (during exams, for example) your game and your dogs won't change! |
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· I have display issues/bugs in the game, can it be related to my browser?
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The website is optimized for Internet Explorer, Mozilla Firefox and Google Chrome, used by more than 98% of the players. To fully enjoy the game, it is recommended you use latest version of one of these browsers.
If you use an other browser (Safari, Opera...) or an old version of the recommended browsers, we strongly advise you to change. |
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· I can't edit my player page, why?
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After changing your player page through the interface provided, don't forget you have to validate the modifications by clicking on the save button.
If this doesn't work, use the form below to indicate which Internet browser you are using.
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· Are the forums moderated?
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Yes, the forums are moderated 24/7 by a specially dedicated moderator team.
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· Is Dogzer an educational game?
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Yes, Dogzer can give a sense of responsibility to children in managing a budget.
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· Can my child play safely on Dogzer?
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Dogzer is a community game moderated 24/7 by a specially dedicated team of moderators who have considerable technical means to: remove reputation points, suspend an account for an undetermined period, filter/delete any message.
What's more, your child's account can be configured any way you like so you can choose the messages they can receive. They also have a black list to block messages from certain players.
In case of insults or abuse, the Dogzer team will systematically hand out IP addresses and any other information to the right authorities.
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· My child spends hours on Dogzer.
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Dogzer must be considered as a fun leisure activity for your child. The game doesn't force your child to log on every day to take care of their dogs. Their game won't change if they don't log on.
We simply advise that parents set a time slot when their children can have fun on the Internet, whether it be on Dogzer or any other website.
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· Are paymets secure?
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Yes. SMS payments are made secure through an independent micropayment operator.
Credit card payments are done through Paypal, subsidiary of eBay.
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· What is the Dogzer Club?
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The Dogzer Club gives you access to extra features: advantages such as receiving premz' every month or getting discounts on the price of the bonuses.
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· How can I subscribe to the Dogzer Club?
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Simply choose the length of subscription and then subscribe with one of the various means of payment: SMS, credit card, Paypal... You can join the Dogzer Club for a low price. Take advantage of it to improve your gaming experience!
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· Are the subscription cumulative?
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Yes. If you subscribe once for 5 days and an other time for 10 days, your subscription will last 15 days in total. |
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· I want to extend my subscription to the Dogzer Club
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To extend your subscriptions, you just need to subscribe again. You don't need to do it if you registered through credit card or Paypal: your subscription is in those cases automatically renewed, without having anything to do.
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· I want to end my subscription to the Dogzer Club
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You just need to go to your account management page and to follow the cancellation of subscription procedure.
When you end your subscription to the Dogzer Club it won't be renewed anymore. But you keep all your advantages for the period you had chosen.
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· I made a purchase but I didn't receive any codes to get premz'.
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If you purchased by SMS, you may receive them only after a few hours. Please wait.
For the other means of payment, if you don't receive them or if you have any problem, write directly to the support of the service provider of the micropayment. You will find its contact in the payment form.
If none of these solutions worked, contact the Dogzer support. |
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· I made a purchase, I received a code but this one doesn't work
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Contact micropayment service provider's indicating your code, the mean of payment you used and the number you entered to get it. You will be told if your code is valid or not. You will find its contact in the payment form.
If your code is valid but you don't manage to validate it, contact the Dogzer customer support by filling the contact form below indicating IMPERATIVELY your code, the mean of payment you used and if it is a purchase of premz' or of a subscription to the Dogzer Club. |
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· I completed a special offer but I didn't get my premz'.
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Click on the big button "Need of premz'" at the top of the special offers then click on "Contact the support" and follow the intructions. You can ask your questions directly to the operator who manages the special offers.
The Dogzer support doesn't manages the premz' acquired thanks to special offers, it is necessary to contact the competent operator.
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· I feel like my premz' have disappeared!
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Go to your premz' statement and see the reasons of your spendings of premz'. If you never did those actions, change your password and/or secret question, someone may have used your account without you knowing.
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United States
