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Question about the gameplay and the dogs. Question about the gameplay: certificates, jobs, dogz', premz', groups...· My Certificates · My Job · My breedings · My affixes · Inventory · Bonuses - How can I know which bonuses are the most appropriate for my dog?
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Follow the advice given on your dog management page (a selection of bonuses adapted to your dog is shown) and purchase bonuses corresponding to the best abilities of your dog.
Consult the help section to learn more:
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- I purchased a bonus for my dog but it doesn't appear on his/her sheet
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-Check that your premz' account has been debited with the amount corresponding to the bonus price. If your account has not been debited, repeat the operation. If it still doesn't work, please contact us.
-Check that it is not a consumable bonus. For example, the elixir of life bonus is a consumable bonus that doesn't appear on your dog's sheet.
-Check that it is not a bonus intended for your game. For instance, the pack of 25 hourglasses bonus is usable for your game, for all your dogs.
-If your situation doesn't correspond to any of the cases above, contact the support indicating the name of your dog and the bonus that he/she should have got. |
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· The dogz' · The premz' - What are the premz' used for?
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Consult the help section to learn more:
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- How can I see the detail of my gains and spendings of premz'?
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Simply click on your amount of premz' and you will access to the complete list of your gains and spendings. |
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- How can I get premz' straightaway?
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To get premz' immediately, you just need to go to the credit premz' page and acquire some purchasing them by SMS, credit card, Paypal...
Consult the help section to learn more:
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- How can I get premz' by playing?
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You must deserve them by selling great quality dogs, winning contests organized by the game team, by accumulating the progress stars, by getting rewards for your breedings, by receiving gifts offered for your loyalty... It is always possible to win premz', without purchasing them, by playing well!
Consult the help section to learn more:
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- How can I get premz' for free through special offers?
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Some special offers are totally free, you just need to complete them.
Don't forget to validate your email addresses each time if you register for a free game for example: many offers will not be validated if you don't confirm your registration to the service thanks to a link sent to your inbox for this purpose.
It is sometimes necessary to wait a little before receiving them. If you don't receive anything, note that we do not control this offers and that this mean it is not reliable at a 100% to get premz'.
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- Can I acquire premz' with dogz'?
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Yes but under certain conditions. You just need to go to your dogz' statement to know if you can do so. |
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- Can I give premz' to an other player?
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It is forbidden to give premz' to an other player. In case of cheating, you are likely to lose reputation points or your account could be suspended during an indeterminate period. |
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· Currency of the kennel club: the club Dogz' · The hourglasses · The reputation points · The groups · Sponsoring - What is sponsoring?
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Sponsoring consists in suggesting your friends (in real life) to play Dogzer. If they do so you will then become their mentor in the game and get numerous advantages! Ask them to indicate your username when they register to be sure to become their mentor.
Consult the help section to learn more:
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- What are the advantages of sponsoring?
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You will get dogz', premz' and a lot of advantages by sponsoring a maximum of players!
Consult the help section to learn more:
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- How can I sponsor my friends on Dogzer?
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Use our contact importation system or else you can send invitations to your contacts one after an other.
You can also display your Facebook friends and send them invitations.
Consult the help section to learn more:
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- I wish to number and the list of my mentees.
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Go to the sponsoring page or to your player sheet.
Consult the help section to learn more:
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- Are the sponsoring gains unlimited?
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Yes! There is no limit to the number of premz', dogz' and reputation points that you can get as a mentor. Make the most of it!
Consult the help section to learn more:
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· I want to change my password.
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Go to your "My Account" page to change your password, it's as simple as that.
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· I want to change my email address.
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Go to your "My Account" page to change your email address, it's as simple as that.
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· I receive too many emails and/or PM
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You can change your message settings from your "My Account" page.
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· I think someone used my account without me knowing
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Change your password immediately from your "My Account" page and respect the rules listed below to avoid your account being hacked.
Be very careful to protect your password, we can't cancel an operation that has been done by someone who logged in with your password.
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· How to avoid my account being hacked?
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Each player is responsible for the safety of his/her password and must protect his/her password. We can't intervene if a player logs in to the account of an other player using his/her password.
We advise you to respect the following rules:
- choose a password mixing figures and letters ;
- avoid passwords easy to guess (your name or nickname, birthdate, area where you live...) ;
- don't note your password anywhere ;
- if you play on a coputer that can be used by other people, don't "remind" the password when the browser suggests it ;
- don't give your password to anyone. Even the Dogzer team will never ask you for your password.
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· I can't upload my avatar
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Any uploaded picture must respect certain conditions concerning the picture and its properties:
- format GIF or JPEG ;
- size: 2 Mo maximum
- resolution: 3000x3000px maximum.
If the upload seems in progress for a long time without ending, it's probably because the picture is too heavy. Resize it to make it smaller or compress it.
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· The time shown on the website is not right
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You can personalize your time zone from your "My Account" page.
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· Can I restart my game?
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You can entirely reset your game from your "My Account" page. You will then lose all your dogs and information, except for:
- your friends ;
- your mentees and sent invitations.
The game will restart with a dog of the same breed as your first one in the game.
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· I want to delete my Dogzer account!
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Go to your "My Account" page to delete your account forever. Warning: you'll lose all your progress and you won't be able to undo this!
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· Shall I pause my game?
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No. Dogzer is meant to be a fun and entertaining activity. That's why you don't need to pause your game, you have no obligations! This means that if you go on holiday, stay away from the game (during exams, for example) your game and your dogs won't change! |
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· I have display issues/bugs in the game, can it be related to my browser?
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The website is optimized for Internet Explorer, Mozilla Firefox and Google Chrome, used by more than 98% of the players. To fully enjoy the game, it is recommended you use latest version of one of these browsers.
If you use an other browser (Safari, Opera...) or an old version of the recommended browsers, we strongly advise you to change. |
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· I can't edit my player page, why?
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After changing your player page through the interface provided, don't forget you have to validate the modifications by clicking on the save button.
If this doesn't work, use the form below to indicate which Internet browser you are using.
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· Are the forums moderated?
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Yes, the forums are moderated 24/7 by a specially dedicated moderator team.
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· Is Dogzer an educational game?
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Yes, Dogzer can give a sense of responsibility to children in managing a budget.
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· Can my child play safely on Dogzer?
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Dogzer is a community game moderated 24/7 by a specially dedicated team of moderators who have considerable technical means to: remove reputation points, suspend an account for an undetermined period, filter/delete any message.
What's more, your child's account can be configured any way you like so you can choose the messages they can receive. They also have a black list to block messages from certain players.
In case of insults or abuse, the Dogzer team will systematically hand out IP addresses and any other information to the right authorities.
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· My child spends hours on Dogzer.
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Dogzer must be considered as a fun leisure activity for your child. The game doesn't force your child to log on every day to take care of their dogs. Their game won't change if they don't log on.
We simply advise that parents set a time slot when their children can have fun on the Internet, whether it be on Dogzer or any other website.
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· Are paymets secure?
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Yes. SMS payments are made secure through an independent micropayment operator.
Credit card payments are done through Paypal, subsidiary of eBay.
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· What is the Dogzer Club?
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The Dogzer Club gives you access to extra features: advantages such as receiving premz' every month or getting discounts on the price of the bonuses.
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· How can I subscribe to the Dogzer Club?
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Simply choose the length of subscription and then subscribe with one of the various means of payment: SMS, credit card, Paypal... You can join the Dogzer Club for a low price. Take advantage of it to improve your gaming experience!
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· Are the subscription cumulative?
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Yes. If you subscribe once for 5 days and an other time for 10 days, your subscription will last 15 days in total. |
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· I want to extend my subscription to the Dogzer Club
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To extend your subscriptions, you just need to subscribe again. You don't need to do it if you registered through credit card or Paypal: your subscription is in those cases automatically renewed, without having anything to do.
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· I want to end my subscription to the Dogzer Club
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You just need to go to your account management page and to follow the cancellation of subscription procedure.
When you end your subscription to the Dogzer Club it won't be renewed anymore. But you keep all your advantages for the period you had chosen.
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· I made a purchase but I didn't receive any codes to get premz'.
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If you purchased by SMS, you may receive them only after a few hours. Please wait.
For the other means of payment, if you don't receive them or if you have any problem, write directly to the support of the service provider of the micropayment. You will find its contact in the payment form.
If none of these solutions worked, contact the Dogzer support. |
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· I made a purchase, I received a code but this one doesn't work
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Contact micropayment service provider's indicating your code, the mean of payment you used and the number you entered to get it. You will be told if your code is valid or not. You will find its contact in the payment form.
If your code is valid but you don't manage to validate it, contact the Dogzer customer support by filling the contact form below indicating IMPERATIVELY your code, the mean of payment you used and if it is a purchase of premz' or of a subscription to the Dogzer Club. |
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· I completed a special offer but I didn't get my premz'.
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Click on the big button "Need of premz'" at the top of the special offers then click on "Contact the support" and follow the intructions. You can ask your questions directly to the operator who manages the special offers.
The Dogzer support doesn't manages the premz' acquired thanks to special offers, it is necessary to contact the competent operator.
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· I feel like my premz' have disappeared!
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Go to your premz' statement and see the reasons of your spendings of premz'. If you never did those actions, change your password and/or secret question, someone may have used your account without you knowing.
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United States
